Orders are shipped within 7 working days.
Because of the weight of the tiles, for tile orders of more than one 12x12" tile, each tile is shipped separately.
We take great care in packaging tiles. In the extremely unlikely event a tile arrives damaged, we require a photo of the broken tile in order to consider replacment. We must receive the picture of the broken tile within 3 weeks of our shipping date.
The cut-off date for ordering a personalized item for Christmas delivery is November 23. We cannot guarantee an item ordered after November 23 will arrive in time for Christmas.