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Our aim is always, always to please.  Below is a statement of our policies to ensure you understand the details of placing and receiving your order. If you have any questions, please contact us at info@spikenardartworks.com.
 
Shipping:
 
Orders are shipped within 7 working days.
 
Because of the weight of the tiles, for tile orders of more than one 12x12" tile, each tile is shipped separately.
 
We take great care in packaging tiles.  In the extremely unlikely event a tile arrives damaged, we require a photo of the broken tile in order to consider replacment.  We must receive the picture of the broken tile within 3 weeks of our shipping date.
 
The cut-off date for ordering a personalized item for Christmas delivery is November 23.  We cannot guarantee an item ordered after November 23 will arrive in time for Christmas.
 
 
Personalization:
 
Items will be personalized exactly as ordered.  Please, please, check your spelling!  We cannot be responsible for errors made by the customer.
 
Any item available for personalization may also be ordered "blank" without personalization.
 
Any item available for personalization may  be ordered witth a single word rather than a name, e.g. "faith" or "remember."
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